Arrow Labs office

Arrow Labs is a Dubai software company whose office is at Office 303, Building 3, Dubai Internet City. It develops MIMS, a platform that organisations with field teams use to manage work orders, assets, scheduling and service targets. It is for telecom, utilities, logistics, oil and gas and facilities companies.

What MIMS includes

The product page groups the platform into four parts:

• MIMS Core: operational visibility and KPI monitoring, mobile operations for deskless teams, connected assets with IoT devices, integration with other company systems, and workflow automation. The page says there are 16 operational modules.
• MIMS Mobility: mobile apps for field workers, available on the App Store (as “MIMS Cloud”) and Google Play.
• MIMS Wearable: connected response for field teams, with real-time alerts and hands-free work during critical events.
• Operational visibility portal: real-time monitoring of workforce activity, SLA execution and service delivery.

Integrations named include business support systems, security systems, ERP, CRM and IoT devices. The website lists industry solutions for telecom, oil and gas, infrastructure support, logistics, maintenance management, and safety and security.

Company background

According to the About page, MIMS launched in the Middle East and North Africa in 2018, followed by a wearable watch and expansion to the US in 2019 and the UK in 2020. The company raised a Series A round in 2021, expanded into Saudi Arabia and introduced MIMS Generation 3 in 2023, and deployed MIMS at an airport in the region in 2024. The chief executive is Rami Darwish.

Contact and demos

Demos are requested through the contact page, which also offers options to speak to customer service or apply for a job. Existing customers log in at mimscloud.net. Phone: +971 4 457 2894. Email: [email protected]. Postal address: P.O. Box 500045, Dubai.

Good to know

• This is a business-software office, not a walk-in shop; arrange meetings in advance.
• The website does not publish prices or opening hours.
• The website also has a media section with press items, podcasts and blog posts, and a page of customer success stories.

Description written from official sources, checked 24 October 2026: arrowsecure.com. Confirm details with the business before you go.