Topaz

TOPAZ (TOPAZ FZE) is a business communications and IT integration company in Palace Tower, Dubai Silicon Oasis, operating since 2006. It is for organisations that need a contact centre, office phone and video systems, networks or IT infrastructure installed and supported; it does not sell to individual consumers.

Services, as the company names them

The TOPAZ website groups its work as follows:

• Cloud Contact Centers: inbound and outbound contact centre, IVR, click-to-dial, ticketing system software, auto dial campaigner, appointment reminders and card payment solutions.
• Digital CX: WhatsApp chatbot, chatbot solutions and SMS solutions.
• Unified Communication: voice and video, messaging and video conferencing, and mobility and workforce management; also offered as a cloud service (UCaaS and CCaaS).
• Workforce engagement: call recording assurance, speech analytics, quality management and performance management.
• CRM integration: Salesforce, Microsoft Dynamics, Zoho and Zendesk.
• Network & Security and Infrastructure: wired and wireless networking, next-generation firewalls, surveillance systems, servers and storage (SAN/NAS), virtualisation and hyperconverged infrastructure.
• ELV systems: structured cabling, data centre and disaster recovery, IPTV/SMATV and PA-BGM.
• Outsourcing: resident engineers, call centre outsourcing and facility management.

Who it works with

The About Us page says it serves large enterprises, small private firms, hospitality, finance, government and education, and names clients including the Roads and Transport Authority, Dubai Islamic Bank, Damac Properties and Dubai Police.

Contacting TOPAZ

The office is Office 2203, Level 22, Palace Tower, Dubai Silicon Oasis. The contact page lists the main line +971 4 382 1414, the helpdesk 04 382 1444, [email protected] for general enquiries, [email protected] for sales and [email protected] for the helpdesk. Office hours are not published.

Good to know

• Demonstrations are requested through a “Request Demo” form on the website.
• Existing customers should use the helpdesk number or support email rather than the sales line.
• The company also lists maintenance for equipment whose warranty has ended and technical staff placed with client IT teams.
• Products listed include cloud point-of-sale, delivery management, call accounting and a mini-CRM.

Description written from official sources, checked 18 October 2026: topaztel.com. Confirm details with the business before you go.